FAQ

Product Information

Where are your items made?

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We have a team of local people. All are small business owners that live and work in Perth, WA.

C11 is all about supporting the community that has supported Bryce so much throughout his journey here in Australia.

Michael Haluwana - Aeroture, Video/Photography and Content Creator - @Aeroture_aus

Dipesh Prasard - Art Director/Visual Artist - @sofreshpeche

Shu Prasard - Photographer

Jeff Ettridge - Short Batch Printing Co

Although everything is screen printed locally. Our shirts are manufactured overseas from a “responsibly sourced” company, if you would like more information regarding this, please email us at info@brycecotton.com.au

Size Chart - Staple Tee

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Size Chart - Women's Crop Tee

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Shipping

Where do you ship from?

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Perth, Western Australia.

How much is shipping?

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Standard Australian Shipping is $5 (Free Standard Shipping on orders over $100) 
Express Australian Shipping is $15.00
Standard New Zealand Shipping is $15 AUD
International (rest of world) Shipping is $25 AUD

Do you ship worldwide?

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Yes we do, We are based in Australia and see below for our international shipping information. 

- Shipping for Apparel 

International cost $25 AUD per Item.

- Shipping for Framed Prints 

International shipping please contact 

info@brycecotton.com.au

before placing an order. 

How long does shipping take?

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Standard shipping is 5-9 business days

Express postage - 2-4 business days

Payments & Orders

What are my payment options?

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Visa, Mastercard, PayPal, Apple Pay, Afterpay.

Do I have to pay any tax on my purchases?

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GST will be added at checkout

For purchases outside of Australia you may be required to pay duty tax on your orders.

Do you do custom orders?

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Yes for certain sizes for children and youth, please email us at info@brycecotton.com.au

If I pre-order an item and I order an in stock item, when will delivery be?

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We will send your order in full once pre-order item has arrived

What if I enter an incorrect address by mistake?

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If an order is delivered to an incorrect address and needs to be sent again, you will be charged for the additional delivery as well.

I just made an order but forgot to add an item, please can i add this?

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Unfortunately we are unable to make any amendments to orders once placed due to the volume we process daily. Please ensure to review your orders carefully before confirming at the checkout.

Returns

Our Return / Refund Policy

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You have 14 days from purchase to initiate a return. Please email info@brycecotton.com.au if you would like to discuss a return.

All items returned must be unworn and unwashed, with original labels attached.

When shipping back to us we recommend you use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item, and unfortunately you’re responsible for paying your own shipping costs for returning your product. Shipping costs are non refundable. 

PRINTS - All prints are made to order. This means they are non returnable, non exchangeable and non refundable. 

C11 by Bryce Cotton aim to provide the best experience for all our customers and we thank you for your cooperation.

View Full Refund Policy

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Signed Photo Print - Exclusive to C11 by Bryce Cotton. Limited Edition and Never Released

C11 by Bryce Cotton together with Aeroture Photography give you the chance to own one of twenty limited edition, framed and personally signed photo prints.

This is exclusive to C11 by Bryce Cotton and can only be purchased through us online. 

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