FAQ
Categories
Product Information
Where are your items made?
We have a team of local people. All are small business owners that live and work in Perth, WA.
C11 is all about supporting the community that has supported Bryce so much throughout his journey here in Australia.
Michael Haluwana - Aeroture, Video/Photography and Content Creator - @Aeroture_aus
Dipesh Prasard - Art Director/Visual Artist - @sofreshpeche
Shu Prasard - Photographer
Jeff Ettridge - Short Batch Printing Co
Although everything is screen printed locally. Our shirts are manufactured overseas from a “responsibly sourced” company, if you would like more information regarding this, please email us at info@brycecotton.com.au
Size Chart - Staple Tee
Size Chart - Women's Crop Tee
Shipping
Where do you ship from?
Perth, Western Australia.
How much is shipping?
Standard Australian Shipping is $5 (Free Standard Shipping on orders over $100)
Express Australian Shipping is $15.00
Standard New Zealand Shipping is $15 AUD
International (rest of world) Shipping is $25 AUD
Do you ship worldwide?
Yes we do, We are based in Australia and see below for our international shipping information.
- Shipping for Apparel
International cost $25 AUD per Item.
- Shipping for Framed Prints
International shipping please contact
before placing an order.
How long does shipping take?
Standard shipping is 5-9 business days
Express postage - 2-4 business days
Payments & Orders
What are my payment options?
Visa, Mastercard, PayPal, Apple Pay, Afterpay.
Do I have to pay any tax on my purchases?
GST will be added at checkout
For purchases outside of Australia you may be required to pay duty tax on your orders.
Do you do custom orders?
Yes for certain sizes for children and youth, please email us at info@brycecotton.com.au
If I pre-order an item and I order an in stock item, when will delivery be?
We will send your order in full once pre-order item has arrived
What if I enter an incorrect address by mistake?
If an order is delivered to an incorrect address and needs to be sent again, you will be charged for the additional delivery as well.
I just made an order but forgot to add an item, please can i add this?
Unfortunately we are unable to make any amendments to orders once placed due to the volume we process daily. Please ensure to review your orders carefully before confirming at the checkout.
Returns
Our Return / Refund Policy
You have 14 days from purchase to initiate a return. Please email info@brycecotton.com.au if you would like to discuss a return.
All items returned must be unworn and unwashed, with original labels attached.
When shipping back to us we recommend you use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item, and unfortunately you’re responsible for paying your own shipping costs for returning your product. Shipping costs are non refundable.
PRINTS - All prints are made to order. This means they are non returnable, non exchangeable and non refundable.
C11 by Bryce Cotton aim to provide the best experience for all our customers and we thank you for your cooperation.